FAQ's

Yes, we offer both single and double sided tokens. Single sided tokens are laser engraved on one side and have a stained dark brown backside. Double sided tokens are laser engraved on both sides. Typically, double sided tokens are double the cost of single sided tokens as they require more than double the amount of work and time from us. 

We use quality ¼” maple ply for our tokens. They’re very strong and unbreakable, unlike 1/8″ nickels which are brittle. They’re solid to the touch and you really get the feel of something that will last for a long time.

The amount of time it takes to get tokens made and out the door depends on many factors. Quantity, their size, their design and whether they’re single or double sided. All of these things play a role in how long they take to complete. Double sided tokens take more than twice the amount of time that single sided tokens do. We can’t fit as many larger tokens than we can smaller ones on a single board. And of course, it’s going to take us much more time to make 1,000 of something than it is to make 100.

We do our best to get all order out the door in under 10 business days. Many get out far sooner than that. Rarely do they take longer. But all in all, how long it takes depends.

The median amount of time most orders get out the door is about a week. Remember, we’re not plucking your items off of shelves and then sending them on their way. We have to make each and every one of what is ordered. And it’s not as simple as throwing a board in a machine and pressing play.

If you’re in a rush, we’ve got you covered. If you’ve got an event coming up or need something in a not so far off date, let us know. We will bump you up in the queue if needed and make sure to get your items to you on time.

If you’re not in a rush, sit back and relax. We’re well aware of your order and are working on it. You’ll get the items in no time and you’re going to love them. We appreciate your patience.

Nope! We love helping businesses create custom token designs that really help their brand stand out. If you have your own design – we can use that too! Just submit the design file here.

 If you already have a design file made, .ai or .svg are our favorites. If you have images to submit for your design, we like .png and .jpg. We can also work with .pdf and .dxf files.

We’re looking for black and white with no shades of grey images & design files. The laser is either off or on. It engraves or it doesn’t. If you don’t have an image or file in this style, submit what you have and we’ll do our best to get it where it needs to be.

There is no difference between a round token, a round drink chip and a wooden nickel. They are the same thing with identical prices.

Drink chips allow you to choose a custom shape option, which slightly differs from a nickel or a round token. When you choose the custom shape option on the drink token product, it’s the same thing as the custom token product.

If you’re working on your own design, there are some things you want to be mindful of.

•  Text size – try to avoid super small text or text that’s condensed when you can. This is especially true for the smaller 1.5″ tokens where text can end up being very small. If it’s too small, it won’t be legible.
• Reverse engraving – areas that aren’t engraved which are surrounded by engraved areas, we call reverse engravings. Sometimes they’re called islands. These can look great, but you should avoid thin or small areas that are reverse engraved. Too thin and they hardly show up. Reverse engraves look best when they are thick or large. Avoid thin sections.
• If you’re using a border, give it a good amount of margin to the edge where the cut line is. We recomment at least .08″ to the edge. When you don’t give it much margin, the cut can be off center a tiny fraction of a millimeter and it will stand out, not looking centered at all. When you have enough margin, you won’t even see that tiny fraction of a mm it’s off-center. And they’ll never be perfectly centered, for many reason.

If you need help with something, our designers are happy to come up with something for you. It costs you nothing. Fill out the mockup form to get started.

If there’s a lot of small detail or fine text in your tokens, the best way to ensure that it turns out well is to get the larger size tokens (1.75 or 2″). Small text, especially small or thin text that’s surrounded by engraving (we call this a reverse engrave), can become hard or impossible to read.

If you’re unsure what size to get, just ask us and we’ll let you know. hello@toastedmaple.com

Absolutely – we can use any brand specific fonts that you may need, just send the .ttf or .otf file our way.

We can paint the wood before engraving the tokens, and we can also use acrylic that comes in different colors. Coloring the engraved areas is very time consuming and not something we typically offer, but if it’s something you really want, shoot us a message and we can try to figure something out. hello@toastedmaple.com