Frequently asked questions
How much do tokens cost? Is there a minimum?
Token prices are based on two things – size and quantity. As a rule of thumb, if your tokens have a super simple design (barely any text), 1.5” will probably work for you. 1.75” is our gold standard that works well for the majority of use cases and 2” are for those with super fine detail that we want to make sure gets captured. Don’t worry we will help guide you during the design process of what will work best. Wondering how much they will cost? Head on over to our shop page and make your selections to get a gauge on price.
We want to give every business a chance to get their own custom tokens, so our minimum is set at just 50.
Do I have the option for single or double-sided tokens?
Yes! We have both options. For single sided tokens there would be a laser engraved design on one side and a stained back (dark walnut stain). For double sided, we would laser engraved on both sides. To check out pricing for both options – head on over to our Shop.
What are tokens made of?
We use ¼” maple ply for our tokens so you really get the feel of something unique that will last for a long time.
What is the turnaround time?
Once an order is placed, our typical turnaround time is 7-10 business days until tokens are on their way in the mail to you!
Are there any design fees?
Nope! We love helping businesses create custom token designs that really help their brand stand out. If you have your own design – we can use that too! Just submit the design file here.
What types of files work best?
If you have images to submit for your design, for logo files we like .png and .jpg the best. And if you already have a design file, .ai or .svg are our favorites.
What size do you recommend for my design?
The reason we offer 3 different sized tokens – is to really make sure all the details in your design can be captured. We will let you know our recommendation during the design process, but here are some guidelines:
1.5″: Minimal Text or Solo Logo
1.75″: Average Text (Border + Center)
2″: Lots of Text or Detail (Fine detail and text)
If there is so much detail they need to be larger than 2”, don’t worry, we will work with you on getting it just right and can make them any custom size you need.
Does it cost anything extra for unique shapes?
Nope! We love making custom shapes, so there is no extra charge to do so.
Can I submit brand specific fonts to be used?
Absolutely – we can use any brand specific fonts that you may need, just send our way!
Can you color the engravings on the tokens?
Our tokens are laser engraved on wood. Think of them like a black and white photo, so no we do not offer any color options with our tokens.
How do I get started?
Submit your free design request here and we will get back to you with a design proof in 2-3 business days.
Do I get to see a proof of my design before I order?
You bet! We don’t ask for any payment until you have approved your design. Once approved, you can place your order here.